Housekeeping was unfortunately below the standard I expect from a five-star hotel. On several occasions, I returned to my room after it had been serviced only to find dust and hair still on the floor, suggesting that the room had not been vacuumed properly. In addition, the housekeeping team did not consistently replenish basic amenities such as tissues and bottled water, which meant I had to call room service repeatedly to request them. I was also disappointed by a privacy incident when housekeeping staff opened my room door while I was inside, apparently believing it was another guest’s room. Incidents like this should not happen in a luxury hotel. Overall, I feel the cleanliness and housekeeping standards do not reflect the level expected of a five-star property. As a loyal guest who has been staying at this hotel for the past nine years, I hope the management will take this feedback seriously and address these issues to maintain the high standards the Taj brand is known for.
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